Privacy Policy
Effective Date: Feb 15, 2025
At Agrrro Organic Essentials (“Agrrro”, “we”, “us”, “our”), your privacy matters deeply to us. This Privacy Policy explains:
- What personal data we collect
- Why we collect it
- How we use, share, and protect it
- Your privacy rights
By accessing agrrro.in or purchasing from us, you consent to the practices described below.
1. Information We Collect
1.1 Personal Information You Provide
- Account details: Name, email, mobile number, shipping and billing addresses
- Order information: Items purchased, payment method (e.g., UPI, CBD, COD)
- Support interactions: Emails, chat messages, feedback, product images
1.2 Automatically Collected Data
- Device & browser data: IP address, browser type, device type
- Usage data: Pages visited, session duration, click-throughs
- Cookies & tracking: Session cookies, “remember me”, optional analytics and marketing tools
1.3 Third-Party Sources
If you log in via third-party platforms (e.g., Google, Facebook), we access your basic profile info per that platform’s permissions.
2. How We Use Your Information
We use your data to:
- Process orders, handle deliveries, and issue invoices
- Provide customer service (updates, issue resolution)
- Send transactional messages (order confirmations, shipping updates)
- Optimize our website through analytics and performance monitoring
- Manage marketing communications, only with your consent (e.g., newsletters)
- Comply with legal obligations, e.g., for taxes or financial audits
3. Data Sharing & Disclosure
We may share your information:
- With service providers (couriers, payment gateways, IT/hosting, CRM)
- With law enforcement or regulators if required by Indian law
- To prevent fraud, secure our systems, and ensure website integrity
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies & Tracking Technologies
- We use necessary cookies for site functionality (e.g., login sessions).
- We may use optional cookies for analytics (e.g., Google Analytics) and marketing (bound by your consent and opt-out settings).
- You can disable non-essential cookies via your browser settings, but this may affect your experience.
5. Security Measures
We implement industry-standard measures to safeguard your data:
- Data is encrypted (SSL/TLS) in transit
- Access is restricted and logged
- Regular audits and secure password policies in place
However, no system is 100% foolproof. We cannot guarantee absolute protection but commit to prompt notification if a breach occurs.
6. Data Retention
- Account & order data: Retained for 5 years (per legal and audit requirements)
- Marketing profiles: Stored while account is active or until you unsubscribe
- Anonymous analytics data: Retained for up to 2 years
7. Your Privacy Rights
Under Indian laws and general privacy standards, you have the right to:
- Access or request export of your personal data
- Correct any inaccurate or outdated information
- Request deletion, subject to legal retention requirements
- Restrict or object to certain data processing, including marketing
- Withdraw consent (for marketing or optional data collection)
- Opt out of non-essential cookies
To exercise any of these, email us at support@agrrro.in.
8. Children’s Privacy
Our site and services are for users 13 years and older. We do not knowingly collect data from minors. If you believe we have inadvertently collected their information, please contact us to remove it.
9. Changes to This Policy
We may occasionally update this Privacy Policy. Any changes will appear with a revised “Effective Date” at the top of this page. If changes are material, we’ll notify you via email or site announcement.