Handcrafted with care. Delivered with love. Protected with clarity.
We truly appreciate your support and trust in our handcrafted wooden cutlery. Each item is carefully made and packed with love, but sometimes, things can go wrong in transit. Here's everything you need to know about our return and refund policy.
We encourage you to shop mindfully, and we promise to always be transparent with our process and product quality.
If your order arrives damaged or unusable, we’ll happily send you a replacement on us.
To qualify:
Once we verify the damage, we’ll process your replacement as quickly as possible.
🔔 Note: Claims made after 48 hours from delivery will not be eligible for replacement.
If a small piece comes off that can be easily fixed using glue, it won’t qualify for a replacement. But don’t worry, we’ve still got your back.
We do this to minimize waste and keep our eco-footprint small. Thank you for helping us on that journey.
Each wooden piece is one of a kind—just like nature intended. Slight differences in texture, grain, or color are normal and part of the charm. These are not considered defects.
Once an order is placed, it cannot be cancelled or changed, as we begin processing immediately to ensure fast delivery.
We're a small team crafting sustainable alternatives for everyday living. Your support keeps us going and growing. This policy helps us minimize waste, offer fair pricing, and continue creating thoughtful products for conscious customers like you.
If you have any questions, feel free to reach out. We’re always here to help 💛