Terms & Conditions
Effective Date: Feb 15, 2025
Welcome to Agrrro.in, an e-commerce platform offering handcrafted wooden cutlery and sustainable lifestyle products. These Terms & Conditions govern your access to and use of our website and services.
By accessing this website or placing an order, you accept these Terms and agree to comply with them under the applicable laws of India.
1. Eligibility to Use
- You must be at least 13 years old to place an order.
- If you are under 18, you may use the website only under the supervision of a parent or legal guardian.
2. Product Information
- All our products are handcrafted and made from natural wood.
- Slight variations in texture, color, and grain are natural and are not considered defects.
- Product images are for representation only. Final products may slightly differ.
3. Pricing & Payment
- All prices are in INR and inclusive of applicable GST and basic shipping charges.
- Agrrro.in reserves the right to change prices or discontinue products at any time without prior notice.
- We accept the following payment methods:
- 💳 UPI / Credit / Debit Cards / Net Banking
- 💵 Cash on Delivery (COD) - available on select pincodes (COD fees may apply)
4. Order Confirmation & Fulfillment
- Once you place an order and payment is successful, you will receive an order confirmation via email or SMS.
- Orders cannot be modified or cancelled after placement.
- In case of pricing errors or system failures, we reserve the right to cancel your order and refund the payment.
5. Shipping & Delivery
- Orders are processed within 1–3 business days and shipped via reputed courier services.
- Delivery timelines may vary based on location, courier service, and other unforeseen circumstances.
- We currently ship only within India.
6. Return, Refund & Exchange Policy
We follow a strict no return, no refund, no exchange policy.
However, we do offer replacements for items that arrive badly damaged or unusable, subject to the conditions below.
📦 Damaged During Delivery?
- If your item is broken beyond use when you receive it:
- Report to info@agrrro.com within 48 hours of delivery.
- Include:
- Your order number
- Clear photos of the damaged product
- Photos of the outer packaging
- Once verified, we will process a free replacement for the damaged item.
- 📌 Replacements will not be processed if the damage is reported after 48 hours.
🪵 Minor Damage? No Worries.
- If the damage is minor (e.g., a small part detached, but repairable with glue), it does not qualify for a replacement.
- We will send you a free glue repair kit to fix it at home.
- This helps us minimize product waste and support sustainable living.
❌ Not Covered Under This Policy
- General dissatisfaction with color, size, or grain variations
- Improper handling by customer after delivery
- Claims made after 48 hours
- Products used or tampered with before raising a claim
7. Cancellations
- Orders cannot be cancelled once placed and paid for.
- In rare cases (e.g., product out of stock or pricing error), we reserve the right to cancel an order and issue a full refund.
8. Limitation of Liability
- To the extent permitted by Indian law:
- Agrrro shall not be liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the value of the item purchased or its replacement.
9. Intellectual Property
All content on this site including images, text, logos, and product names is the property of Agrrro or its content suppliers and is protected by Indian copyright and trademark laws.
You may not reuse or reproduce any content without prior written permission.
10. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Haryana.
11. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the site implies acceptance of the updated Terms.